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Accessibility Statement for Mums & Bums Mother and Baby Clinic Website

This is an accessibility statement from Mums & Bums Mother and Baby Clinic.

Measures to Support Accessibility

We have taken the following measures to ensure the accessibility of the Mums & Bums Mother and Baby Clinic Website:

 

  • Include accessibility as part of our mission statement.

  • Include accessibility throughout our internal policies.

  • Assign clear accessibility goals and responsibilities.

  • Employ formal accessibility quality assurance methods.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) require designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Mums & Bums Mother and Baby Clinic Website is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Additional Accessibility Considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also implemented a few Level AAA Success Criteria where possible to further support accessibility:

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  • Images of text are only used decoratively or are accompanied by appropriate alt text

  • Forms are designed with clear labels, placeholder guidance, and logical tab order

  • Pages are structured with meaningful headings for better navigation via screen readers

  • Re-authentication after session timeout (e.g., on forms) does not result in loss of entered data

  • Most interactive elements include accessible focus states for keyboard-only navigation


We are continually working to improve the user experience for all visitors, including parents and patients with different levels of digital ability and those using assistive technologies.

Accessibility Feedback

We welcome your feedback on the accessibility of the Mums & Bums Mother and Baby Clinic Website. Please let us know if you encounter accessibility barriers via:

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  • Phone: +27645081672

  • E-mail: info@mumsandbums.co.za

  • Visitor Address: 138 Panorama Road, Rooihuiskraal

  • Facebook: Mums and Bums Clinic

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We try to respond to feedback within two business days.

Compatibility with Browsers and Assistive Technology

The Mums & Bums Mother and Baby Clinic Website is designed to be compatible with the following assistive technologies:

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  • Google Chrome with NVDA screen reader on Windows 10/11

  • Firefox with JAWS screen reader on Windows 10/11

  • Safari with VoiceOver on macOS Monterey and later

  • Safari with VoiceOver on iOS (iPhone and iPad)

  • Google Chrome or Safari with keyboard-only navigation on desktop

  • Mobile accessibility support on Android and iOS using built-in assistive technologies

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The Mums & Bums Mother and Baby Clinic Website is not compatible with:

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  • Older versions of Internet Explorer (IE 11 and below) with or without assistive technologies

  • Non-standard or discontinued browsers not updated to current security standards

  • Mobile devices using outdated operating systems (e.g., Android versions below 7.0 or iOS below 12)

  • Assistive technologies or screen readers that are no longer supported or maintained

  • Browsers with JavaScript fully disabled (as some features rely on JavaScript to function)

Technical Accessibility Specifications

Accessibility of the Mums & Bums Mother and Baby Clinic Website relies on the following technologies to work with the particular combination of web browsers and any assistive technologies or plugins installed on your computer:

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  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript

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These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure the accessibility of the Mums & Bums Mother and Baby Clinic Website, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

 

Known limitations for Mums & Bums Mother and Baby Clinic Website:

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  1. Comments from users: Images uploaded in comments may not have text alternatives because we cannot control what contributions publish. We monitor user comments and typically repair issues within two business days. Please email info@mumsandbums.co.za if you encounter an uploaded image that lacks alternative text.

  2. Older images: Some decorative or legacy images may not have descriptive alternative text, which can impact screen reader users. We are continually auditing and updating all media to include accurate alt descriptions. Please email info@mumsandbums.co.za if you encounter an image that lacks alt text.

  3. Third-party booking tool: Our online booking form is powered by a third-party service, which may not meet full accessibility standards. However, we offer alternative booking methods (e.g., phone or WhatsApp). Please email info@mumsandbums.co.za or call us at +27645081672 if you encounter a booking issue.

  4. PDF downloads: Some downloadable schedules are in PDF format, which may not be screen reader-friendly. Accessible versions can be provided upon request. Please email info@mumsandbums.co.za if you need an accessible version of a PDF download.

  5. Keyboard navigation: Certain dynamic elements (e.g., sliders or pop-ups) may not be fully operable via keyboard. We are updating these components to be fully navigable without a mouse. Please email info@mumsandbums.co.za if you encounter a keyboard navigation issue.

Assessment Approach

We have used self-evaluation to assess the accessibility of the Mums & Bums Mother and Baby Clinic Website.​​ If our website does not meet any accessibility standard, please contact us in writing via info@mumsandbums.co.za

Formal Complaints

Contact us directly at info@mumsandbums.co.za for any complaints.

Formal Approval of This Accessibility Statement

This Accessibility Statement is approved by:

 

Samantha Pieterse
Owner, Mums & Bums Mother and Baby Clinic

This statement was created on 2 April 2025

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